Frequently Asked Questions
WHAT TYPE OF EMERGENCY SERVICES ARE OFFERED BY OLIVER?
Oliver’s emergency service technicians are always available, 24 hours-a-day, 7 days-a-week. Oliver technicians are qualified to handle all fire sprinkler, fire alarm, alarms, access control and video system problems and emergencies. Call 610-277-1331 (Option #4) to dispatch an emergency service technician to your facility.
HOW DO I REQUEST EMERGENCY SERVICE?
When immediate emergency service is required, Call 610-277-1331 (Option #4) to dispatch an emergency service technician to your facility.
HOW DO I SUBMIT A SERVICE TICKET REQUEST?
Visit our Emergency Service Repair page. Fill out the Emergency Service Dispatch form.
Email requests are responded to during normal business hours – Monday – Friday 7:00am-5:00pm
For emergency service call 610-277-1331 (Option #4)
WHAT INSPECTION CAPABILITIES DOES OLIVER OFFER?
Oliver performs over 4,000 inspections annually. Inspection jobs range from small jobs requiring just a few hours to large jobs requiring weeks to complete. Oliver inspectors are qualified to inspect backflow preventers, fire suppression systems of all types, fire alarm systems, and fire extinguishers. Oliver is experienced with national accounts and large regional customers with many buildings at multiple sites. Call Oliver’s inspection department today for an appointment.
HOW OFTEN SHOULD FIRE SPRINKLER AND ALARM SYSTEMS BE INSPECTED?
All fire protection systems should be inspected at least once a year. This includes fire sprinkler systems, alarm systems, fire extinguishers, emergency lighting, kitchen hood systems, clean agent systems, and other special hazard systems.
WHAT IS THE MOST COMMON PREVENTABLE ISSUE WITH FIRE SPRINKLER SYSTEMS?
The most common sprinkler system issue is damage from freezing water. For wet systems, owners should maintain interior temperatures at 40 degrees or higher to ensure that the water in the fire sprinkler system pipes does not freeze. Although dry systems are not filled with water, they have low-point drains to collect condensation and must be drained. If these low points are not drained periodically, water can collect and freeze.
DO YOU HAVE TO TURN ON FIRE SPRINKLERS?
No, fire sprinklers are ready to respond whenever there is a fire or smoke.
IF A FIRE OCCURS, DOES EVERY SPRINKLER HEAD IN THE BUILDING ACTIVATE?
No, fire sprinklers activate as necessary to concentrate a water spray directly on the fire area.
HOW MANY SPRINKLERS ARE NEEDED TO PUT OUT A FIRE?
Between one and five sprinklers are generally able to control most fires.
HOW EFFECTIVE ARE SPRINKLERS AT SAVING LIVES?
There has never been a multiple loss of life due to fire or smoke in a fully sprinklered building.
WHAT ARE THE RISKS OF A FIRE SPRINKLER HEAD GOING OFF WHEN THERE ISN'T AN ACTUAL FIRE?
Accidental sprinkler discharge as the result of a manufacturing defect happens very rarely. The annual frequency is approximately once per every 16,000,000 sprinklers.
WHAT TYPES OF SPECIAL HAZARD SYSTEMS ARE OFFERED BY OLIVER?
Oliver has been designing, installing, and servicing special hazard fire protection systems since 1957. Our special hazard systems experience includes: rack sprinklers, preaction, foam, early suppression fast response (ESFR), clean agent suppression, carbon dioxide suppression, explosion suppression, VESDA air sampling, dry chemical, kitchen hood, water leak detection, and spark detection.